Last updated: 20 June 2026
These Terms and Conditions explain how Crown Clean London provides quotes, bookings and exterior cleaning services. By using our website, contacting us, requesting a quote or booking a service, you agree to these terms.
Please read these terms carefully before using our website or booking a service.
Crown Clean London provides professional pressure washing and exterior cleaning services across London and nearby areas.
Business Name: Crown Clean London
Website: crowncleanlondon.co.uk
Crown Clean London provides exterior cleaning services, including:
The services available may depend on your location, access, surface type, weather conditions and the condition of the area being cleaned.
Quotes are usually based on the information you provide, including photos, postcode, surface type, access details and the service required.
A quote may change if:
We will let you know if a quote needs to change before carrying out additional work.
Unless stated otherwise, quotes are valid for 14 days.
A booking is confirmed when we agree the service, price, location, date and time with you.
We will do our best to attend at the agreed time, but arrival times may be affected by traffic, weather, previous jobs, access issues or other delays outside our control.
If we need to rearrange a booking, we will contact you as soon as reasonably possible.
Before we arrive, please make sure:
If we cannot complete the job because access is unavailable or the area is not ready, the booking may need to be rearranged.
We aim to achieve the best possible result using a suitable cleaning method for the surface and condition.
Results can vary depending on:
Some stains, marks or discolouration may not be fully removable. We cannot guarantee that every surface will return to its original condition.
Some surfaces may already be worn, loose, cracked, weakened, poorly laid, previously damaged or affected by age.
This may include:
We will take reasonable care when cleaning, but we are not responsible for pre-existing damage or issues that become visible once dirt, moss or debris has been removed.
Exterior cleaning may be affected by weather conditions.
We may need to postpone or rearrange work due to:
Safety is important. If we believe a job cannot be completed safely, we may refuse, delay or rearrange the service.
Payment terms will be confirmed before work begins.
Payment may be required:
Payment should be made promptly according to the agreed terms.
If payment is late, we may contact you to request payment. Any additional charges for late payment will be reasonable and in line with applicable law.
If you need to cancel or rearrange a booking, please contact us as soon as possible.
We understand that plans can change, but short-notice cancellations may affect scheduling and availability.
If work has already started, materials have been prepared, travel has taken place or costs have already been incurred, you may be charged a reasonable amount for the work or costs involved.
If Crown Clean London needs to cancel or rearrange a booking, we will contact you as soon as reasonably possible.
If you are a consumer and book a service remotely, such as by phone, email, message or online form, you may have cancellation rights under consumer law.
If you ask us to begin work before any cancellation period ends, and the service has already started or been completed, your right to cancel may be affected.
Nothing in these Terms and Conditions affects your statutory rights.
You may send photos to help us assess the job and provide a quote.
We use customer photos for quote, booking and service purposes.
We will not publish your photos on our website, gallery, social media or marketing materials without permission.
If we would like to use before-and-after photos for marketing, we will ask for permission first.
You are responsible for making sure we have permission to access and clean the relevant area.
For flats, managed buildings, rented properties or commercial premises, you may need permission from the landlord, property manager, freeholder, building manager or business owner before work can take place.
You should tell us in advance about any parking restrictions, access codes, permits, building rules or time restrictions.
Emergency drain unblocking services are provided where suitable access is available and the issue can be safely assessed.
Some drainage issues may require specialist drainage equipment, CCTV inspection, repairs or third-party contractors. If the issue cannot be resolved with the service available, we will explain the situation and advise on next steps where possible.
We do not guarantee that every blockage can be cleared.
If you are unhappy with any part of the service, please contact us as soon as possible so we can review the issue.
Please include:
We will review the matter and respond as soon as reasonably possible.
The content on crowncleanlondon.co.uk is provided for general information about our services.
We aim to keep information accurate and up to date, but we cannot guarantee that every page will always be complete, current or free from errors.
You must not misuse our website, attempt to interfere with its security or use it in a way that may damage the website or affect other users.
Our website may include links to third-party websites, such as Google Maps, Instagram, Facebook, TikTok or other platforms.
These websites are not controlled by Crown Clean London. We are not responsible for the content, privacy practices or terms of third-party websites.
Nothing in these Terms and Conditions limits or excludes liability where it would be unlawful to do so.
Crown Clean London is not responsible for:
We aim to work carefully and professionally, but exterior cleaning results and risks can vary depending on the surface and condition.
Your personal information is handled in line with our Privacy Policy.
Please read our Privacy Policy to understand how we collect, use and protect your information.
We may update these Terms and Conditions from time to time.
Any updates will be posted on this page with a new “Last updated” date.
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes will be handled under the courts of England and Wales, unless applicable consumer law gives you the right to bring a claim elsewhere.
For questions about these Terms and Conditions, contact Crown Clean London